We are looking for a motivated and experienced individual to join our client's team as Service Operations Manager, with a focus on hardware and systems for printing, enveloping and sorting. Our client is a leading provider of business systems and solutions for printing, enveloping and sorting all types of shipments and documents. It also provides high-quality and tailor-made solutions from the segment of digital documentation according to the highest security standards.

Main responsibilities:

• Leading two service teams
• Knowledge of SW systems for managing warehouse operations,
• Follow-up of work orders of service technicians and reports of malfunctions by users
• Scheduling of service technicians' work
• Optimization of service operation
• Control over the costs of spare parts and consumables
• Communication with users in solving machine challenges

Required competencies:

• Technical knowledge in the field of servicing and repair,
• Understanding technical specifications, draft manuals, and the ability to independently develop technical requirements for machines,
• Skills in solving technical problems,
• Team management, and project management and implementation,
• Knowledge of relevant software tools for tracking service orders and warehouse operations.
• Organizational skills for planning and monitoring service activities
• Analytical skills for diagnosing problems and making decisions
• Knowledge of English in speech and writing

What we can offer:

• Contract for an indefinite period with a trial period
• Opportunity for development and continuous learning
• Quality onboarding as well as ongoing support from the entire team
• Competitive financial package

You can send your resume for the position of Service Operations Manager to mirjana@talentx.hr or register using the form below.